Handbook of Services Marketing and Management

Handbook of Services Marketing and Management

The Handbook is organized in six major sections: The service setting, demand management, service excellence and profitability, service recovery, service relatio...
Meditation Made Easy

Meditation Made Easy

You′ve probably heard about the benefits of meditation: Sharper thinking, reduced stress, improved concentration, lower blood pressure, even increased sexual ...
Mein Kampf

Mein Kampf

In 1922, just four years after the war to end all wars, an unknown Austrian then living in Bavaria planned a pamphlet to be called Settling Accounts. In it he i...
The Rough-Face Girl

The Rough-Face Girl

From Algonquin Indian folklore comes one of the most haunting, powerful versions of the Cinderella tale ever told.In a village by the shores of Lake Ontario liv...